Q: How do I find nutritional information for McAlister’s menu items?

Please visit our Menu or Nutritional Information page. Allergen Menu Ingredient Search

Question 1

What are $5 Reward Codes?

Accepted Answer

$5 Reward Codes are typically awarded free with qualifying gift card purchase during limited-time seasonal promotions.

Question 2

Can customers or businesses purchase $5 Reward Codes?

Accepted Answer

No, this program is leveraged internally by McAlister's for marketing and other purposes.

Question 3

How do I unlock my $5 Reward in my McAlister's Rewards Account?

Accepted Answer

Redemption of $5 Reward Card is simple through the McAlister's app or online and a registered McAlister's Rewards account. Once you have completed rewards registration, within the app or online simply go to My Rewards and enter your Reward Code shown on the back of the $5 Reward Card. Once unlocked in your loyalty account, you can dispose of the physical card and apply the reward in basket from available rewards after adding applicable items in the basket.

Question 4

How do I redeem my $5 Reward in-store?

Accepted Answer

To learn how to unlock $5 Reward in your loyalty account, see question “How do I unlock my $5 Reward Card in my rewards Account?” above. Once completed, to redeem your $5 Reward code in store, scroll down to the QR code and display it to the cashier at checkout or they can look it up at the register with your account information, either by scanning your account QR code or looking up the phone number associated with your McAlister's Rewards account.

Question 5

How do I redeem my $5 Reward for orders placed online via the app?

Accepted Answer

To learn how to unlock $5 Reward in your loyalty account, see question “How do I unlock my $5 Reward Card in my McAlister's Rewards Account?” above. Once completed, to redeem your $5 Reward for online orders placed through the app or online, simply place your order and proceed to checkout where you will find your $5 Reward under available rewards to apply at check out in basket.

Question 6

How do I redeem my $5 Reward for orders placed online via desktop?

Accepted Answer

To learn how to unlock $5 Reward in your rewards account, see question “How do I unlock my $5 Reward Card in my McAlister's Rewards Account?” above. Once completed, visit www.mcalistersdeli.com and sign in with your McAlister's Rewards account credentials. Click “Start Order" and place your order including at least one food or beverage item. Once you reach check out, click “Apply” button next to your $5 Reward under "Available Rewards and Offers" then click “Proceed to Checkout”.

Question 7

Do $5 Rewards expire?

Accepted Answer

Yes, $5 Rewards will have a printed valid redemption period. They can be unlocked in the McAlister's app or online prior to the valid redemption start date, and will expire as indicated.

Question 8

Can I use multiple $5 Rewards in one visit or online order?

Accepted Answer

$5 Rewards are limited to one offer per guest check.

Question 9

Can I combine other loyalty rewards, promotional offers or other discounts with $5 Reward redemption?

Accepted Answer

No, $5 Rewards cannot be combined with any other offer or discount.

Question 10

How do I find nutritional information for McAlister’s menu items?

Accepted Answer

Please visit our Menu or Nutritional Information page.

Question 11

How can I place a McAlister’s catering order?

Accepted Answer

Please visit our Locations page to find your closest McAlister’s. You can discuss your event details directly with the restaurant. If you would like to find out more about our catering, please visit our Catering page. We look forward to serving you!

Question 12

What is the address for McAlister's® headquarters?

Accepted Answer

5620 Glenridge Dr., NE • ATLANTA, GA 30342

Question 13

How do I find the McAlister’s closest to me?

Accepted Answer

To find your nearest McAlister’s, please visit our Locations page.

Question 14

When will there be a McAlister’s in my community?

Accepted Answer

Hopefully soon! We continue to grow and are always looking for great locations for our next restaurant. We would love to hear from you! Please keep in touch with us on Facebook or chat with us on Twitter – that’ll be the first place we announce a restaurant opening up near you!

Question 15

What are the operating hours for McAlister’s?

Accepted Answer

Operating hours vary by restaurant. Please visit our Locations page to find the specific hours for your closest McAlister’s.

Question 16

How can I share my feedback regarding my recent experience at McAlister’s?

Accepted Answer

Please visit our Contact Us page to provide your feedback. Thank you for taking the time to provide valuable feedback that will allow us to continue improve.

Question 17

How do I apply for a position at a McAlister’s restaurant?

Accepted Answer

We appreciate your interest in working for McAlister’s. Please visit our Careers page or contact the restaurant where you would like to work for additional employment information.

Question 18

How do I apply for a position at McAlister’s headquarters?

Accepted Answer

Please visit our Careers page to learn more about opportunities to work at McAlister’s headquarters.

Question 19

How can I become a franchisee?

Accepted Answer

For more information on becoming a McAlister’s franchisee, please visit our Franchising page.

Question 20

How can I find my gift card balance?

Accepted Answer

View your gift card balance.

Question 21

Will you sponsor my event/fundraiser/charity?

Accepted Answer

Our franchise partners welcome the opportunity to help their neighbors and friends and contribute to the community. On a local level, we recommend you contact your local McAlister’s regarding your sponsorship or charity.

Question 22

I cannot find an answer to my question on this website. What can I do?

Accepted Answer

Please reach out to us on our Contact Us page.

Question 23

What are McAlister’s Deli’s gift card terms and conditions?

Accepted Answer

View complete terms and conditions.

Question 24

Do McAlister’s Deli gift cards expire?

Accepted Answer

No, McAlister’s Deli gift cards never expire.

Question 25

Are there any fees associated with McAlister’s Deli gift cards?

Accepted Answer

No, we never charge a service or administration fee on McAlister’s Deli gift cards. If you order a physical gift card there may be applicable shipping charges.

Question 26

Where can I purchase McAlister’s Deli gift cards?

Accepted Answer

You can easily purchase both physical cards sent by mail or eGift Card sent via email here. Gift cards are also available for purchase at most McAlister’s Deli restaurants.

Question 27

Do you offer any discounts on bulk gift card orders?

Accepted Answer

McAlister’s gift cards make an ideal customer or employee reward and incentive! We do offer bulk discounts on orders starting as low as $500. Register for a bulk purchase account to begin buying in bulk and saving.

Question 28

Do you offer digital gift cards?

Accepted Answer

Yes! We call them eGift Cards and they are available for online purchase. Additional Terms and Conditions apply to online purchases.

Question 29

How much can I load onto a gift card?

Accepted Answer

McAlister’s gift cards sold in McAlister’s Deli restaurants can be loaded for amounts between $5 and $100 and card be reloaded in-store to carry a maximum balance of up to $500.  McAlister’s gift cards sold on our website can be loaded for amounts between $5 and $200 and cannot be reloaded.  McAlister’s gift cards sold in third party retailers amounts will vary and cannot be reloaded.

Question 30

Are McAlister’s gift cards reloadable?

Accepted Answer

Yes, but only cards sold from our McAlister’s store locations are reloadable and can only be reloaded in store locations.  McAlister’s gift cards bought online, from third party retailers and other business programs are not reloadable.

Question 31

How can I check the balance of my gift card?

Accepted Answer

View your gift card balance.

Question 32

How can I redeem McAlister’s gift cards?

Accepted Answer

McAlister’s gift cards can be redeemed at participating McAlister’s Deli restaurant locations by presenting your physical gift card, printed eGift Card or mobile device showing your mobile eGift card at the time of payment. Gift cards can also be redeemed for desktop, mobile and in-app orders by typing in the gift card number and PIN during checkout.

Question 33

Where can I redeem McAlister’s gift cards?

Accepted Answer

McAlister’s gift cards are currently redeemable at participating locations in the U.S. and desktop, mobile and in-app orders.

Question 34

Can I get cashback or a refund on a McAlister’s gift card?

Accepted Answer

McAlister’s gift cards cannot be refunded, unless otherwise required by law. If your card balance falls below the requirement for cashback requirements in your resident state, please call us at 888-330-4313 and we are happy to assist with processing your request. Cashback requests are processed via check and can take up to 2-3 weeks to be received.

Question 35

If my gift card does not have a PIN code, can I still redeem it online?

Accepted Answer

No, PIN codes are required for online redemption of gift cards. If your card does not have a PIN, you can redeem it in a restaurant location or request a replacement card by calling us at 888-330-4313.

Question 36

If I used my gift card to pay for a desktop or mobile online order that was later canceled or refunded, what happens to my gift card balance?

Accepted Answer

The amount paid by a gift card for a desktop or mobile online order will be credited back to the gift card account used for that order. If you did not save that gift card to your online ordering account and do not have a physical copy of that gift card, please call us at 888-330-4313 and we are happy to assist with issuing a replacement gift card.

Question 37

What should I do if my gift card is lost or stolen?

Accepted Answer

We cannot be responsible for lost or stolen cards. However, if you have proof of purchase contact customer care at 888-330-4313 for assistance. With proof of purchase we may be able to locate your original card number, cancel it and issue you a new gift card for that value.

Question 38

How do I order on the go?

Accepted Answer

You can use our McAlister’s mobile app or click on Order Now from our website.

Question 39

What is McAlister’s mobile app?

Accepted Answer

McAlister’s app is a convenient app for placing orders on the go.

Question 40

How can I download McAlister’s mobile app?

Accepted Answer

McAlister’s app can be found in the Apple Store and Google Play Store. Search for “McAlister’s” on your device.

Question 41

What type of phone do I need to use the app?

Accepted Answer

Our app is available on iOS and Android. You can find the app in the Apple Store and Google Play Store.

Question 42

I don’t have a smartphone. How can I place my order?

Accepted Answer

Our app is only available on iPhone and Android. You can place online orders via our website. Just click on Order Now.

Question 43

What do I do if I forget my password?

Accepted Answer

On the login screen, click the “Forgot Password,” and we'll help you out.

Question 44

Whom can I contact with issues or questions?

Accepted Answer

Please reach out to us on our Contact Us page.

Question 45

How can I place a McAlister’s catering order?

Accepted Answer

Please visit our Locations page to find your closest McAlister’s. You can discuss your event details directly with the restaurant. If you would like to find out more about our catering, please visit our Catering page. We look forward to serving you!

Question 46

What is different with this new app?

Accepted Answer

We have completely redesigned the app to provide a more user-friendly experience. We have also revamped our McAlister’s Rewards program to allow guests to earn points on every purchase towards rewards that they can redeem when and how they want.

Question 47

If I already have the McAlister’s app, do I need to sign up again?

Accepted Answer

With our new app, every user must sign up. All previous versions of the app have been discontinued and new accounts must be created. Pro tip: Sign up with the same email address used on your previous account to receive a special bonus!

Question 48

I don’t have access to my old email address, but I was a previous McAlister’s app user. How can I get  my special bonus?

Accepted Answer

Don’t worry! If you sign up with a new email address, you will still receive a bonus reward, just a different type.

Question 49

How many accounts can I create?

Accepted Answer

By design, the app will only allow two accounts/email addresses per device.

Question 50

Can I earn points on anything I purchase from McAlister’s?

Accepted Answer

You will get points for all food and beverage purchases that are not catering orders. Gift cards and alcoholic beverages are also excluded from earning points towards rewards.

Question 51

What is different with this new app?

Accepted Answer

We have completely redesigned the app to provide a more user-friendly experience. We have also revamped our McAlister’s Rewards program to allow guests to earn points on every purchase towards rewards that they can redeem when and how they want.

Question 52

How do I get the new app?

Accepted Answer

If you have our app currently, you will just need to update the app and sign up again using the same email address. If you do not have our app currently, you can search for McAlister's Deli in the app store to download it.

Question 53

How do I redeem points/rewards?

Accepted Answer

You can redeem your rewards in the restaurant using the QR code in the app or you can redeem them on your online order in the app or on our website by adding the applicable item to your basket and applying the reward from the "Available rewards and offers" section in the basket. Sales tax and service fees added to reward redemptions via online or in-app orders.

Question 54

Why is this app asking for permissions to have access to my Location?

Accepted Answer

This is not a requirement, but by enabling Location allows the app to find stores nearest to you. You can also search for a location if you do not allow the app access to your Location.

Question 55

Should I get points for anything I purchase from McAlister’s?

Accepted Answer

You will get points for all food and beverage purchases that are not catering orders. Gift cards and alcoholic beverages are also excluded from points/rewards.

Question 56

Can I order catering through the app?

Accepted Answer

No, the app won’t allow catering at this time, but will link out for any catering needs.

Question 57

Will I get points for anything I purchase from McAlister’s?

Accepted Answer

You will get points for all food and beverage purchases at McAlister's, excluding catering orders, gift cards and alcoholic beverages.

Question 58

How do I purchase a Tea Pass?

Accepted Answer

You can purchase a Tea Pass in the What’s New and Beverage category online and on the app where available in participating McAlister’s locations.

Question 59

Do I need to be a member of the McAlister’s rewards program to purchase a Tea Pass?

Accepted Answer

Yes. Only members of McAlister’s rewards program can purchase, but it's easy to join. You can create an account today here.

Question 60

How do I redeem my Tea Pass?

Accepted Answer

Your Tea Pass benefits work just like a McAlister’s reward. When placing an order, you can sign into your McAlister’s account to access your rewards in the My Rewards section. Look for a reward with the name “Tea Pass Daily Tea.” You will receive a new reward each day.

To redeem in store, select “Redeem In-Store"" on the reward and scanning the reward QR code at the register. You can also provide the phone number associated with your account at the register for the team member to find and apply your reward. In-store redemptions subject to sales or other local tax as required by law.

To redeem in-app or online, add the tea to your basket and apply the reward at check out in your basket from the “Available Rewards and Offers” section. Service fee and sales tax will be charged on each Tea Pass Daily Tea redemption via in-app and online orders. See order checkout page for service fee amount. In-store redemptions not subject to the service fee, but sales or other local tax may be imposed as required by law.

Question 61

How many times can I redeem my Tea Pass in a day?

Accepted Answer

You can redeem one (1) eligible beverage every day and can get unlimited refills of that same beverage each day while in-store. Rewards do not carry-over to the following day.

Question 62

Why was I charged a fee when redeeming my Tea Pass?

Accepted Answer

All orders placed on the McAlister's app or website will be subject to a digital service fee, which is used to help us improve the online ordering experience.

Question 63

What beverages can I get with my Tea Pass?

Accepted Answer

Your Tea Pass includes one (1) 32oz McAlister’s Famous Sweet Tea, Unsweet Tea, ½ Sweet & ½ Unsweet Tea, ½ Lemonade & ½ Sweet Tea, ½ Lemonade & ½ Unsweet, including free refills of the same beverage at any participating McAlister’s. Lemonade and other beverages are not included. Flavor shots can be added at additional cost.

Question 64

Can I purchase my Tea Pass at any location?

Accepted Answer

Tea Pass is available to order with participating locations online or in-app only. It is not available for purchase in-store

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